User guides

Vehicle return – process

  • as a vehicle user, you have a pre-emptive right to a vehicle with an expired contract period
  • Check the damages before returning the vehicle
  • Returning the vehicle take place at our contractual partner where they check the vehicle – book a return date
  • we will send you a comprehensive brochure with detailed instructions before the start of the return process - please contact your account manager

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List of contractual services

  • Services
  • Tire services
  • Gas stations
  • Others

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Quick guide

Services related to vehicle operation

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Reporting insurance event

You are obliged to report any damage event and traffic accident to the ALD no later than 4 calendar days after its occurrence.

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Fines for traffic offenses

The procedure for managing the traffic fines received from Slovakia and abroad.

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Information for the vehicle user

How to use the services associated with the operation of the vehicle

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General fair wear and tear

The overview how to treat your vehicle, accaptable and unaccaptable damage

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Range of assistance services

Overview and information about ALD Assistance services

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